Professional WordPress
Website Support
For those responsible for the website, but don’t have time to babysit it.
The Burden of Maintaining a Website
If you’re responsible for your organization’s website, you’re likely stretched thin. You’re juggling security, performance, updates, and unexpected issues while trying to stay focused on higher-priority work.
Common challenges include:
Security risks from outdated plugins or themes
Time-consuming updates that distract from strategic goals
Unreliable support that leaves you chasing fixes or waiting too long for help
We’re here to make your website one less thing to worry about.
WordPress Maintenance Services That Work
1dea is a Canadian web agency with more than 15 years of experience supporting WordPress websites. Our dedicated web support team keeps your site healthy, secure, and aligned with your communication and marketing goals.
We help you:
- Prevent issues before they affect your audience.
- Get help quickly when something needs fixing.
- Handle content updates, design and layout changes, and new features.
- Take control of backups and enhanced security.
- Keep your plugins and integrations secure and stable.
WordPress Support & Maintenance Plans
We offer two levels of supporting, including a foundational maintenance plan for ongoing site care and optional monthly support hours for hands-on content, design, and technical help.
Just the Basics Monthly Support
The base level of professional care your WordPress website needs. The most suitable place to start for many organizations.
$100/month CAD
- Plugins, theme and core updates (min 3x per week)
- Daily website backups
- Enhanced website security
- Uptime monitoring and restore support
- Web and domain host support
- WordPress guidance & troubleshooting
- Plugin, bugs & error Resolutions (15 minutes per incident)
- Malware removal & cleanup
- Migration, subdomain & staging setup
- Weekly website care report delivered to your inbox
This plan keeps your WordPress site secure, stable, and supported. It’s the foundation that gives our clients peace of mind and keeps their websites running like they should.
Flexible Monthly Support Add-ons
When you need more than maintenance, add monthly support hours for updates, improvements, and new builds. Unused hours roll over for up to three months.
See which monthly support level matches your pace
Plan Name
Monthly Hours
Price (CAD)
Rollover Cap
Best For
Support5
5 Hours
$500
Up to 15 Hours
Best for small websites that require a few content edits, image swaps, or layout adjustments each quarter.
Support10
10 Hours
$1,000
Up to 30 Hours
Best for teams who publish new pages, update content across multiple sections, and make routine design or functionality improvements each quarter.
Support20
20 Hours
$2,000
Up to 60 Hours
Best for busy teams that regularly manage campaigns, build new sections or features, and keep the site evolving quarter over quarter.
Plan Name
Support5
Monthly Hours
5 Hours
Price (CAD)
$500
Rollover Cap
Up to 15 Hours
Best For
Best for small websites that require a few content edits, image swaps, or layout adjustments each quarter.
Plan Name
Support10
Monthly Hours
10 Hours
Price (CAD)
$1,000
Rollover Cap
Up to 30 Hours
Best For
Best for teams who publish new pages, update content across multiple sections, and make routine design or functionality improvements each quarter.
Plan Name
Support20
Monthly Hours
20 Hours
Price (CAD)
$2,000
Rollover Cap
Up to 60 Hours
Best For
Best for busy teams that regularly manage campaigns, build new sections or features, and keep the site evolving quarter over quarter.
How It Works
Get monthly access to our team for updates, fixes, design tweaks, and more.
Flexible, Monthly Support
Use your hours for content updates, technical fixes, performance improvements, analytics setup, design tweaks, and more.
Time Rolls Over (Up to 3 Months)
You can bank your unused hours for up to 3 months, giving you flexibility when timelines shift or big updates are needed.
Use More When You Need It
If you’re on Support10 for example, you can use up to 30 hours in one month by drawing from your rollover balance.
Flat, Predictable Pricing
No Long-Term Commitment
Need More Details or Flexibility?
If your website needs go beyond our standard plans, or you’d like to learn more about our existing plans, let’s start with a quick conversation. We’ll learn more about your goals, assess the technical details, and recommend a support approach that works for your team.
WordPress Website Support Plan FAQs
Do I really need monthly WordPress maintenance?
Without regular updates and monitoring, your website becomes more vulnerable to errors and plugin conflicts, which can cause both security and layout issues on your website. Our maintenance services keep things running reliably behind the scenes.
What’s the difference between support and development?
Support (our Just the Basics plan) covers proactive maintenance like updates, backups, and security. Development (our service add-ons) is for hands-on tasks like content updates, layout changes, or building new features.
How do you handle emergency issues?
If an urgent issue like a site outage occurs, email our support address. We prioritize emergencies and our team will begin WordPress troubleshooting right away to resolve the problem.
Can you help with custom changes or new features on my WordPress site?
Of course. We have a team of front and backend developers, as well as graphic designers and project strategies ready to assist.
What makes 1dea different from other WordPress support providers?
Unlike larger more mainstream WordPress support and maintenance providers, the service you’ll receive from 1dea is more personalized. Our team can handle any aspect of your website include new design requests, front or backend development, conversion strategy, copywriting, digital marketing and more.
Can you take over a site you didn’t build or one hosted elsewhere?
Yes. We frequently support WordPress websites that were built by other agencies or developers. Before starting any plan, we conduct a quick backend audit to understand the site’s current condition. If there are issues like outdated plugins, security vulnerabilities, or technical debt, we’ll flag them and provide you with recommended cleanup steps first (that our team can help with). Our goal is to make sure your site is stable and support-ready before we step in.
When is the best time to sign up for maintenance?
Any time. Most clients enrol at launch, but you can join later. If the site is live, we run a one-time audit to bring it up to our standards before starting monthly care.
